|By Katharine Hadow||
|May 13, 2009 04:04 PM EDT||
If the browser balks when a small business owner is researching an important proposal, if malware menaces when the bookkeeper is performing the month-end close, one untimely hitch in one computer can do serious damage to the business's bottom line. With Comodo's new LivePCSupport service, business owners can cross, "Become computer expert," off their to-do lists.
Instead of turning her attention away from the proposal or the accounts, the business owner can click the "LivePCSupport" icon on her desktop. LivePCSupport puts computer users in touch with Comodo experts, who can remotely fix many problems over the Internet. The icon opens up a chat window, similar to sending Instant Messages.
The business owner describes the PC problem or question. The Comodo troubleshooter connects to the subscriber's computer via the Internet. In many cases, the support technician can delete a file or change a setting to fix the problem. LivePCSupport subscribers enjoy the benefits of PCs and the Internet without having to be computer experts.
This affordable live computer support service includes many of the operations a business normally has to puzzle through, or to pay for an onsite visit for help with: Virus Diagnosis and Removal, PC Tune-up, Internet Login Protection, Email Account Setup, Software Installation, Printer Setup, Printer Troubleshooting, Green PC, and Computer Troubleshooting.
LivePCSupport differs from other support programs in that it is chat- rather than telephone-based. Telephone-based support services provide instructions over the phone. If the PC user is unaccustomed to computers, the instructions can be hard to follow. With hands-on support, Comodo's experts perform diagnose problems and then repair them via an Internet connection.
Comodo LivePCSupport comes with Comodo's world-famous security software. Comodo Endpoint Security Manager makes protecting every computer in the business from malware a snap. Used in conjunction with Comodo's award-winning security software, it shields every protected computer from the destroying effects of viruses, Trojans, and worms like the Conficker virus. Endpoint security is a relay for CIS and used to perform admin functions remotely.
Comodo's Default Deny Protection blocks all attempts by malware to install itself and run on a subscribers' computers, keeping PCs running at peak capacity.
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